Technical Support
NWS provides customized support programs for clients, based on need.

Hot-Line for Property Owners
NWS maintains a toll-free client support hot-line (call 800-562-7081) that enables property owners to get answers to questions about their cable, Internet, systems and programming. This service is free of charge.

On-Site Maintenance
NWS provides on-site maintenance and technical service for each of our hundreds of customers. Service can be customized according to your system configuration and organizational objectives. You can choose your own level of post-construction involvement, even to the point of being completely hands-off.

Documentation
For your technical or facilities staff, NWS provides detailed as-built documentation. For your sales and marketing staff, NWS provides marketing materials to help boost tenant subscription rates. For your tenants or other end users, NWS provides easy to understand user documentation.

Optional Service for Tenants
If you like, NWS can provide a 24/7 Customer Help Desk for end users. This optional service enables property owners to outsource the customer service function at a nominal fee.